Refund policy
Exchanges
At La Bottega By Hoor, each garment is thoughtfully crafted with exceptional attention to detail, reflecting our commitment to quality and elegance.
We offer exchanges of sizes of the same item, within 7 days of delivery. To qualify, items must be returned in pristine condition, unworn, unwashed, and with all original tags intact. Please note that return shipping costs are the responsibility of the customer.
All exchanges are subject to availability. If the requested size or item is unavailable, a store credit will be issued for use on a future purchase.
Should you require assistance, our team is always available to help you select the most suitable size.
In the unlikely event that your item arrives damaged or faulty, please contact us within 48 hours of delivery, and we will ensure the matter is resolved promptly.
Luxury Collection (Made-to-Order Items)
Our Luxury Collection garments are made to order and tailored according to the measurements or size selected at the time of purchase. As each piece is individually crafted, we are unable to offer refunds or cancellations once production has begun.
If, after receiving your order, you require alterations due to incorrect measurements provided or a change in sizing preference, you will be responsible for all associated costs, including shipping the garment back to us and the tailoring or factory alteration fees.
As a small independent business, every luxury garment is produced specifically for each customer. For this reason, we are unable to offer refunds on made-to-order items under any circumstances unless the item is faulty.
In the unlikely event that we are unable to resolve an issue through alterations or an exchange, the maximum resolution we can offer is store credit. No cash refunds will be issued. This policy has been in place since the launch of our business and applies to all Luxury Collection purchases.
By placing an order, you acknowledge and accept these terms.
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This version is clear, professional, and explains why the policy exists while setting expectations for customers.
The exchange of size policy only applies to UK customers.